MUFG Union Bank Cash Vault Specialist in Tempe, Arizona
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
/ Summary: /
Reporting to the Commercial Cash Services Manager or Supervisor, this position works alongside Cash Vault Work Directors to assist in work direction to assigned staff, monitor system generated reports specific to assigned areas, escalate potential issues to management and presents solutions in a timely manner. Deals with complex escalations, coordinates workflow to ensure SLA’s are met. Support implementations of product set-up and maintenance requests on behalf of the Bank’s customers.
/ Major Responsibilities:/ / /
Excellent time management skills
Research and Customer Service and New Accounts Set-ups Responsible for providing outstanding customer service to all clients, both internal and external.
Ensures customer requests are handled in a timely manner within established SLA’s. Provides advanced technical assistance and direction to staff with the completion of complex job functions and unusual situations encountered during investigation and resolution of requests.
Ensures minimal idle time is incurred by ensuring calls /requests are handled promptly.
Functions as subject matter expert on Cash Vault product capabilities. Reviews documentation for new accounts setup.
Responsible for the timely opening of Cash Vault accounts and resolving any outstanding issues/concerns that may prevent meeting established service levels.
Answers inquiries from internal departments and vendors with little supervision and provides the necessary information and excellent customer service in an accurate, clear and timely manner.
Ensures consistent compliance to departmental policies and procedures and alerts management of deviations.
Independently handles and resolve servicing problems and follow-up on any pending requests as needed.
Assist with staff training, and actively participating in the resolution of all issues of differing difficulty levels and promptly responding to inquiries
This position typically requires a minimum of 3 years of strong customer service skills.
High School Diploma or equivalent Skills & Abilities
Ability to listen and communicate effectively and understand policies and procedures and assist with passing related information on to internal/external clients
Ability to managed workload and meeting service level agreements with clients
Ability to work independently and as a team player to complete Research and Support cases as they relate to cash vault services
Ability to assess situations as they arise and move from function to function with minimal supervision and disruption to the operation.
/ Technical Skills // : /
Ability to accurately operate and perform non-complex math using 10-key equipment by touch to balance transactions.
Possess strong mathematical skills.
T o learn more about MUFG, review all current career opportunities, and apply please visit us online: www.mufg-americas.com/careers
/ The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. /
/ We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. /
/ A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses. /
Title: Cash Vault Specialist
Requisition ID: 10019930-WD